Your registered email address on Duelbits cannot be changed or amended after account creation. This applies to all accounts regardless of circumstances, the system does not support email modifications. This guide explains what to do if you entered the wrong email or need to use a different one.
đŤ Why Email Changes Are Not Possible
The email address you provide during registration is permanently linked to your account. Duelbits' account management system does not support modifying the registered email address, even by the support team. All account-related communications and notifications will continue to be sent to the email address originally provided.
This means it is important to double-check your email address carefully during registration before confirming your account.
âď¸ What to Do If You Entered the Wrong Email
If your account is new and has no activity (no deposits, no bets, no bonuses):
Contact Duelbits support via Live Support (left-hand navigation bar) or email [email protected].
Request that the account registered with the incorrect email be closed.
Create a new account using the correct email address.
Once the new account is created, the previous account will be closed to prevent duplicate accounts on the platform.
This is the only way to correct an email error. It is only practical for accounts with no activity, if you have deposited funds, placed bets, or built up Bits and bonuses on the existing account, those cannot be transferred to a new account.
đ° What If Your Account Already Has Activity
If you have an active account with deposits, bets, balance, or history and your registered email contains a typo or is otherwise problematic:
Your account itself continues to work normally, the email issue does not prevent you from playing, depositing, or withdrawing
Password resets will be sent to the registered email. If you cannot access that email, you will need to contact support to recover account access through other verification methods
Verification emails and other account notifications will go to the registered email
Contact [email protected] to discuss your options. While the email itself cannot be changed, the support team can help you manage account access.
đ What If You No Longer Have Access to Your Registered Email
If the email address you registered with is no longer accessible, the account was hacked, the provider shut down, or you lost access:
You can still log in using your password and 2FA as normal
You will not receive email notifications, password reset links, or verification emails
If you need to reset your password or complete email verification, contact [email protected], the team can assist with account access through alternative verification
â ď¸ Tips to Avoid Email Issues
Use an email you fully control: avoid shared, temporary, or work email addresses that you might lose access to in the future
Use a major provider: Gmail, Outlook, or Yahoo are reliable choices that are unlikely to shut down or block Duelbits emails
Verify immediately: click the verification link as soon as it arrives. If it expires after 48 hours, you will need to request a new one
Check 2FA: if you have two-factor authentication enabled, make sure it is still active after the email change. An email change does not affect your 2FA configuration, but it is good practice to confirm
Do not share your new email address with anyone in chat, forums, or social media. Your registered email is a security credential, not public information
â Frequently Asked Questions
Can support change my email address for me?
No. The system does not support email changes, even by the support team. The registered email is permanently linked to the account.
I made a typo in my email. What should I do?
If your account is new and has no activity, contact support to close it and create a new account with the correct email. If the account already has activity, the email cannot be changed, contact support to discuss your options.
Can I transfer my balance to a new account with the correct email?
No. Balances, bet history, Bits, and bonuses cannot be transferred between accounts.
My registered email works but I want to use a different one. Can I switch?
No. The email address cannot be changed regardless of the reason. Your account will continue to use the email provided at registration.
Can I still use my account if the registered email has a typo?
Yes. You can log in, play, deposit, and withdraw normally. The issue only affects email-dependent functions like password resets, verification, and notifications.